Refund policy
Return & Refund Policy
Last Updated: July 2026
At Clip Muse, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are happy to offer a simple and transparent return process.
30-Day Free Return Policy
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item should be returned in its original packaging whenever possible.
- Proof of purchase or order confirmation must be provided.
Free Returns Worldwide
Clip Muse proudly offers free returns on eligible products worldwide.
Customers must contact our support team before returning any item to receive return authorization and instructions.
Refund Eligibility
Refunds may be issued for:
- Damaged products
- Defective items
- Incorrect items received
- Eligible returns submitted within 30 days
- Orders lost in transit when confirmed by the carrier
Refund Processing
After receiving and inspecting the returned item, we will notify you regarding refund approval.
Approved refunds will be issued to the original payment method used during checkout.
Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include:
- Order number
- Description of the issue
- Supporting photographs
We will work quickly to resolve the issue.
Contact Information
Email: support@clipmuse.shop
Phone: (604) 419-4486